Refund policy
Refund & Return Policy
Effective Date: July 21, 2026
We stand behind our products. If something isn't right, here's how we make it right.
Satisfaction Guarantee
If you're not satisfied for any reason, contact us within 30 days of delivery and we'll work with you on a resolution — including a full or partial refund at our discretion.
Eligibility
- Unopened, unused products in their original packaging may be returned within 30 days of delivery for a full refund.
- Due to the nature of consumable products, we cannot accept returns on opened or partially used items, except in cases of damage or defect.
- Final sale items are not eligible for return or exchange.
- Return shipping is the customer's responsibility, unless the item arrived damaged or defective.
Damaged or Defective Items
Email customers@omnaeva.com within 7 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund.
How to Initiate a Return
- Email customers@omnaeva.com with your order number and reason for return.
- We'll respond within 1–2 business days with instructions.
- Once received and inspected, refunds are issued within 5–10 business days to the original payment method. Depending on your bank, it may take a few extra days to appear on your statement.
Questions? Email us at customers@omnaeva.com — we're happy to help.