Shipping policy

Shipping Policy

Effective Date: August 30, 2026

Processing Time

Orders are processed within 1–2 business days (excluding weekends and holidays) after payment is confirmed. You'll receive a shipping confirmation with tracking once your order ships.

Shipping Options & Estimated Delivery

• Standard Shipping: 3–7 business days. Shipping costs are calculated at checkout based on your destination.

Delivery estimates begin after your processing window, not at the time your order is placed.

International Shipping

We currently ship internationally to the countries available at checkout. International delivery typically takes 7–21 business days, depending on the destination and local customs processing. Please note that customers are responsible for any applicable customs duties, taxes, or import fees charged by their country. These charges are not included in the order total or shipping cost.

Order Tracking

Once your order ships, you'll receive a tracking number by email so you can follow it every step of the way.

Lost or Delayed Packages

If your order hasn't arrived within 7 days of the estimated delivery date, email us at support@omnaeva.com and we'll help track it down.

Incorrect Address

Please double-check your address at checkout. We're not responsible for orders shipped to an incorrectly entered address. If you spot an error, contact us immediately at support@omnaeva.com — we can only make changes before your order is processed.